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About the role
- Manager of Resource Planning & Ops Strategy enhancing lounge operations and guest experience at Airport Dimensions. Focusing on labor models, operational support, and cross-departmental communication.
Responsibilities
- Provide vital support to the broader operational team, helping ensure the smooth execution of day-to-day activities that enhance the lounge operation and guest experience
- Focus on developing, testing, implementing and budgeting a standardized labor model within Airport Dimensions’ proprietary and strategic partner business units
- Support ongoing labor initiatives such as zero-base and ongoing budget building initiatives, overseeing proper labor dollar allocation, job description and functionality, and initiatives and staffing requirements within unionization efforts
- Focus on supporting the efficient operation of lounge services across teams, managing existing vendor relationships and assisting with the coordination of operational resources and needs
- Support new initiatives and business-as-usual functions such as lounge-related communications, hours of operation changes, updates to Standard Operating Procedures, budget communication, and support operational requirements and compliance
Requirements
- Self-motivated coordination of multiple tasks, deadlines, and projects simultaneously
- Manage deadlines and adjust priorities to meet operational goals in a fast-paced environment
- Facilitate clear, concise, and always professional communication with internal teams and external vendors to ensure effective collaboration and understanding of all new and existing initiatives and messaging, both to internal stakeholders and third-party vendor partners
- Build and maintain strong working relationships across departments and partnerships to ensure smooth operations and knowledge sharing
- Prepare and present data and performance metrics, up to and including for senior-level leadership
- Identify and solve challenges in vendor relations and implement solutions to improve efficiency and execution
- Monitor effectiveness of initiatives, understand and clearly communicate how operational efficiency impacts guest satisfaction and service delivery
- Evaluate operational workflows to identify areas for improvement and contribute to continuous optimization efforts
- Ability to develop and execute operational strategies, ensuring alignment within broader business goals
- Work collaboratively and effectively across departments to align priorities and achieve shared objectives
Benefits
- 100% employer paid medical, dental, life & LTD insurance for employees
- 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
- Supplemental Insurance including STD, additional Life
- Priority Pass Membership
- Global Mentoring Program
- Wellness Programs
- Lifestyle Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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