Business Operations Analyst optimizing internal processes for semiconductor solutions company. Collaborating with CCS team to manage deliverables and ensure effective information flow.
About the role
- Director of Business Operations shaping high-impact initiatives in College Board’s Assessment Delivery team. Driving complex, cross-functional efforts to improve operational efficiency and effectiveness.
Responsibilities
- Lead and manage high-priority initiatives on behalf of the Vice President in support of Assessment Delivery’s digital and operational strategy
- Act as a strategic extension of the VP, driving alignment, surfacing risks, and ensuring cross-functional execution across leadership priorities
- Partner with other Special Project Leads within Operations to coordinate and advance division-wide strategic initiatives
- Prioritize and sequence short- and long-term workstreams across Assessment Delivery leadership, identifying dependencies, tradeoffs, and risk mitigation strategies
- Simultaneously manage multiple highly visible, enterprise-impact projects, ensuring business objectives, milestones, and outcomes are clearly defined and achieved
- Maintain a big-picture view of the division to ensure initiatives are delivered on time, within scope, and aligned to strategy
- Develop strong cross-functional relationships and maintain working knowledge of key products, processes, and operating models
- Translate complex data into actionable insights; structure large data sets, analyze findings, and develop executive-ready presentations and recommendations
- Champion a culture of continuous improvement across Assessment Delivery teams, supporting an ongoing program of operational and structural change
- Lead and facilitate process improvement workshops to generate solutions and drive measurable efficiency gains
- Analyze complex data to identify root causes and recommend innovative solutions in ambiguous situations
- Establish quality controls and performance indicators to identify improvement opportunities and sustain standards
- Serve as a trusted advisor and confidential strategic partner to the Vice President, providing direct support on sensitive, high impact priorities
- Represent the VP in meetings and working sessions, driving clarity, alignment, and follow-through on strategic initiatives
- Convene and facilitate strategic conversations across divisional leadership; co-develop agendas and executive materials, and drive accountability on action items
- Collaborate with leadership and key stakeholders to manage communications, readiness, and execution of division-wide initiatives
- Work closely with Operations project leads and cross-functional partners to advance strategic priorities spanning multiple teams
Requirements
- 3-5 years of experience in project, program, or strategic operations management
- Demonstrated experience using data to inform strategic decision-making, including synthesizing complex datasets into clear insights and recommendations
- Advanced experience analyzing data (e.g., trend analysis, root cause analysis, forecasting, scenario modeling) to identify risks, opportunities, and performance gaps
- Experience designing and developing dashboards, performance metrics, and executive-level reporting to monitor strategic initiatives
- A reputation as an exemplary change agent with proven experience initiating, leading, and managing complex, cross-functional initiatives
- Experience applying innovative thinking and analytical rigor to solve ambiguous business problems
- The ability to seamlessly shift between strategic-level thinking and hands-on execution, with comfort operating at both levels
- Proven ability to influence and work effectively at all levels of the organization, adapting communication style to diverse audiences
- The ability to maintain focus on desired outcomes while adapting to evolving priorities and constraints
- A strong desire to continuously learn and improve, using feedback and performance data to course-correct
- Familiarity with agile methodologies (preferred)
- Bachelor’s degree (or equivalent experience) required.
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
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