Assist the Branch Manager in managing branch operations and leading customer services at ANZ. Ensure compliance and enhance customer experience while providing leadership in the manager's absence.
About the role
- Omnichannel Planning & Optimisation Manager at a top ASX-listed company delivering marketing initiatives. Collaborating across teams to drive integrated customer journey planning and enhance campaign effectiveness.
Responsibilities
- Lead integrated customer journey planning across campaigns and channels
- Drive the quarterly planning and prioritisation process
- Bring structure and clarity to how work moves from strategy into market
- Partner with Marketing Managers and cross-functional teams
- Enable better decision-making, optimise campaign activation and embed consistent, efficient ways of working that improve performance and customer experience.
Requirements
- You’re a Marketing Manager or Planning Manager with 5+ years’ experience in complex retail/FMCG environments.
- You’re known for turning strategy into clear plans and processes that others can execute.
- You’ve delivered integrated, multi-channel campaigns, worked closely with cross-functional teams and agencies, and are confident influencing peers to align on priorities and outcomes.
- Experience developing integrated or omnichannel marketing plans and customer journeys
- Experience translating insight into strategic, actionable recommendations
- Experience working with agency partners to deliver and optimise campaign outcomes
- Strong commercial acumen
- Tertiary qualification in marketing or a related discipline.
Benefits
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
Job title
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