ERP Analyst II at woman - owned consulting firm focusing on innovative solutions for federal government contracts. Building trusted relationships and contributing to a recognized workplace culture.
About the role
- Analista Atendimento JR responsible for clear customer service and problem resolution at Cogna. Collaborating with teams while handling client issues and utilizing CRM systems.
Responsibilities
- Provide clear and concise customer service, focusing on problem resolution and complaint management;
- Use CRM systems to record and track customer interactions;
- Handle conflicts and negotiations with empathy and proactivity;
- Work collaboratively within a team, maintaining organization and adaptability to company processes;
- Use Microsoft Office to prepare reports and for internal communication;
- Apply sales techniques and process management to improve customer service;
- Maintain verbal and written fluency in all activities performed.
Requirements
- Bachelor's degree completed or in progress in fields related to customer service;
- Courses in customer service;
- Knowledge of sales techniques and process and people management;
- Ability to handle conflicts and negotiations;
- Verbal and written fluency in Portuguese;
- Ability to work in a team;
Benefits
- Profit-sharing: celebrating results is part of Cogna's culture.
- Meal or food allowance: provided via a flexible benefits card.
- Medical insurance: a comprehensive health plan with dependent coverage and co‑payment option.
- Dental care: available to help maintain your oral health.
- Tuition scholarships (undergraduate and graduate): access to our educational institutions for you and your dependents (spouse and children).
- Birthday day off: choose a day to relax and celebrate.
- SESC partnership: access to a variety of leisure and quality-of-life benefits.
- Pharmacy partnership (Univers): discounts on a range of medications.
- Corporate university: multiple free learning paths and courses to help you continue developing with us.
- Wellhub (Gympass): access to fitness options to help you stay active.
- Ninho Program: support for families expecting a new baby.
- Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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