Product Owner driving software solution evolution for client specializing in public library software. Collaborating with development team, clients, and executing project management duties.
Responsibilities
Piloter l’évolution de la solution EPN : recueil des besoins clients, animation des COPIL, définition et priorisation de la roadmap produit, rédaction des spécifications fonctionnelles et coordination avec l’équipe de développement.
Déployer la solution chez les clients : installation, paramétrage des environnements (local ou Cloud), planification des interventions et formation des utilisateurs.
Assurer le support technique et la maintenance : gestion des tickets d’assistance de niveau 1 et 2, analyse des incidents complexes et interface avec les développeurs.
Participer aux phases d’avant-vente : accompagnement des équipes commerciales dans l’analyse des projets et contribution aux réponses aux appels d’offres sur les volets fonctionnels et techniques.
Contribuer ponctuellement à l’activité technique et négoce : gestion du catalogue matériel, relation fournisseurs et support technique en back-up.
Des déplacements ponctuels en France sont à prévoir moins de 20 jours par an.
Requirements
Bac+3 minimum en informatique, systèmes et réseaux, ou gestion de projet IT
2 ans minimum dans une fonction de Product Owner, chef de projet informatique, consultant infrastructure ou systèmes et réseaux.
Maîtrise en administration environnement Windows (GPO, drivers, services, logs) et connaissances solides en réseaux : VLAN, DNS, DHCP, firewall / iptables.
Connaissances basiques en virtualisation et architectures systèmes.
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