Enterprise Program Manager with 07+ years experience leading IT modernization projects for Sunshine Enterprise USA in Cayce, SC. Overseeing strategy, compliance, and system migrations within a hybrid work model.
About the role
- Program Manager supporting hardware programs for McDonald’s Canada with a focus on drive-thru technology. Ensures effective communication between client stakeholders and internal teams.
Responsibilities
- Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs
- Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure
- Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders
- Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content
- Support account leadership in managing client communications, meetings, and follow up actions
- Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables
- Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams
- Identify opportunities to improve communication, coordination, and program visibility across the account
Requirements
- 5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment
- Experience working with enterprise clients or complex multi stakeholder environments preferred
- Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage
- Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders
- Strong business awareness with the ability to understand client priorities and align internal teams accordingly
Benefits
- annual market competitive bonus program
- Thrive Program with flexible work options
- dedicated time for health and wellbeing
- Global Wellness paid day off
- Give Back Day for community impact
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