Join Meltwater as an Insights Analyst transforming media data into narratives for clients. Engage in bespoke reporting and data storytelling to guide strategic decisions.
About the role
- Service Desk Analyst assisting with IT enquiries and incidents for Coates in a hybrid role. Responsible for diagnosing and escalating incidents, and managing user accounts.
Responsibilities
- Help to diagnose requests or incidents, and either resolving them or escalating them to appropriate teams
- Manage incidents, events and user accounts
- Diagnose, resolve and (if necessary) escalate IT enquiries and issues raised through inbound calls or electronic requests
- Work with appropriate product, system, application and technology, and process owners to resolve requests and incidents within agreed Service Level Agreements (SLA’s)
- Identify and escalate situations requiring urgent attention, providing a clear description of the incident and steps taken in an attempt to resolve the issue
- Communicate progress regularly to end-users
- Accurately records ticket notes and incident notes as appropriate and required; capture all actions taken by the team accurately within ticket notes
Requirements
- Previous experience providing infrastructure and applications service desk support
- Ability to work across a fast-paced business with a complex network
- Excellent customer service experience to determine the needs of the customer through questioning and active listening
- Technical knowledge supporting Microsoft Windows (10/11), MS Office Suite / 365, Windows Defender / IT hardware troubleshooting skills (desktops, laptops, printers, mobile devices and peripherals)/ Active Directory, Exchange, Citrix, Jira Service Desk, SCCM and Microsoft Intune.
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Fraud Analytics and Innovation Senior Analyst at Bank of America performing complex analysis to minimize fraud risk. Collaborating with cross - functional teams to improve fraud mitigation strategies.
Research & Performance Monitoring Analyst at HFM conducting market analysis and reporting for strategic decisions. Joining an innovative multi - asset broker in the financial markets.
Junior Network Analyst at Atos providing support to clients in Londrina. Requires knowledge in Cisco switches and routing practices.
Analista en finanzas y contabilidad para Mapfre en Perú, realizando análisis financieros y colaborando en informes.
OPEX and Cash Analyst responsible for cash flow management and variance analysis in finance. Collaborating with multinational teams to support financial processes and reporting.
Finance Data & Analytics Analyst supporting data democratization initiatives for GE Vernova. Collaborating with leadership on transformational projects to drive business insights through analytics and automation.
HR Analyst facilitating employee engagement and supporting HR processes at MIGNOW. Working hybrid in São Paulo with a focus on admission and internal movement processes.
Potenzialanalyst conducting 2 - day workshops to identify and implement potential for SMEs. Collaborating with specialists to ensure effective transformations in small and midsize enterprises.
Payments Analyst ensuring accuracy and timeliness of cross - border payments and FX transactions for fintech startup. Collaborating between front and back - office teams in a fast - paced environment.