Senior IT Services Engineer managing critical incidents and leading IT projects for hybrid environments. Ensuring service quality and implementing automation to enhance IT support efficiency.
About the role
- Implementing quality management system to achieve operational excellence at CEVA. Collaborating on process improvement and auditing to uphold corporate quality standards.
Responsibilities
- Mantenimiento del Sistema de Gestión de Calidad según requisitos Norma ISO 9000 y corporativos.
- Implementación de la Política y Objetivos de Calidad Corporativos de CEVA.
- Mapeo de las actividades operativas a través de diagramas de flujo y VSM, así como su análisis y mejora de los procesos.
- Diseño y monitoreo de los indicadores de gestión en conjunto con los responsables de cada departamento.
- Planificar y ejecutar auditorías de proceso.
Requirements
- Estudiante avanzado o graduado de Ingeniería Industrial, Administración de empresa o afines.
- Manejo de paquete office, excel (excluyente).
- Al menos 2 año en posiciones similares.
Benefits
- Excelente clima laboral
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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