Collaborations Operations System Administrator responsible for SharePoint environment operations at Bank of America. Supporting infrastructure, application performance, and compliance in a fast - paced team environment.
About the role
- IT Systems Administrator managing corporate IT systems and providing user support in a hybrid environment. Ensuring security compliance and continuous improvement of productivity tools.
Responsibilities
- Serve as the primary point of contact for technical issues, troubleshooting hardware and software with a user-centric approach that prioritizes unblocking teammates quickly.
- Manage and secure our core productivity suites and identity providers, ensuring proper configuration, access control, and reliability across the organization.
- Collaborate with the security team to maintain certifications (SOC2, ISO 27001) by enforcing policies, gathering evidence, and ensuring strict access controls and device compliance.
- Own the technical execution of onboarding and offboarding (accounts, access, device provisioning/return) to ensure a smooth and secure employee experience.
- Administer and continuously improve corporate tools (e.g., Google Workspace, Slack, Linear, Zoom, MDM, endpoint security), focusing on automation and reducing manual toil.
- Maintain IT "runbooks," asset inventory, and internal knowledge bases to drive consistency and self-service.
Requirements
- 3+ years of experience as a System Administrator in a modern SaaS or tech environment.
- A genuine passion for helping people and providing high-quality, patient user support; you view Helpdesk duties as a core part of the role, not a distraction.
- Fluent English (written and verbal) is required to support our distributed, international team.
- Practical administration experience (user and service configuration, OUs, security settings, troubleshooting).
- Strong hands-on troubleshooting across macOS and Windows (hardware, OS, common productivity apps).
- Solid understanding of networking and endpoint security hygiene (DNS, DHCP, VPN, MFA, least privilege).
- Advantages (Nice to Have)
- Previous experience assisting with security audits and maintaining compliance standards like SOC2 or ISO 27001.
- Familiarity with Infrastructure-as-Code (Terraform), CI/CD (GitHub Actions), or containerization (Docker/Kubernetes).
- Ability to write scripts (Bash, Python, Go) to automate onboarding workflows or system reporting.
- Experience with Okta (SSO/SAML) and device management (JumpCloud, Jamf, Kandji, Intune).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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