Responsible for payroll upload files to be loaded into client’s payroll software system. Involves data analysis, verification, compliance, and client communication.
About the role
- Ireland Payroll Manager leading and developing CloudPay's payroll operations team in a collaborative environment. Responsible for timely and compliant payroll delivery for Irish customers.
Responsibilities
- Manage the Ireland Payroll operations team, with direct management of the team (based in the UK).
- Have overall responsibility for the allocation and processing of Payrolls for Ireland customers, and for ensuring accurate and timely delivery of Payrolls.
- Close monitoring of the productivity of the team will be required.
- Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskill and a learning culture.
- Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams.
- Proactively manage Customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required,
- Interview and hire new team members, and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle,
- Act as a backup to Supervisors during their absence on payroll processing issues.
- Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point.
- Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers
Requirements
- Extensive knowledge and experience in Payroll processing.
- Experience in supervising and managing a team.
- Experience in dealing with customer escalations.
- Knowledge of Ireland statutory legislation.
- Project management.
- Knowledge management and precise document management skills
- High level of problem-solving and solution-focused
- Results driven
- Confident in managing internal and external stakeholders at all levels.
- Good work practice in accountability and ownership.
Benefits
- Competitive Salary
- Competitive vacation allowance
- Calm app
- WFH Allowance
- Life Assurance
- Private Medical Insurance
- Cycle to Work Scheme
- EAP
- Eye Tests & Glasses Contribution
- Simplyhealth Enhanced Health Plan
- Pension Scheme
- Give-As-You-Earn (GAYE)
- Employee Referral Program
- CloudPay NOW
- Paid Volunteering days
- Marriage Leave
- Bereavement Leave
- Vacation Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior HR Generalist responsible for payroll and labor law in German security company. Managing employee life cycle from hiring to exit with close collaboration with management
Payroll Manager responsible for Canadian and US payroll cycles, collaborating with European accounting firms on international payroll operations. Involves compliance with payroll laws and updates to employee records.
HR Payroll Specialist handling monthly payroll processes and Employee queries regarding tax and social security. Participating in audits and contributing to employee satisfaction in healthcare services.
Payroll Administrator responsible for managing payroll processes and compliance for life sciences consulting firm. Ensuring accurate payroll and managing complex leave programs for expanding workforce.
International Payroll Specialist managing payroll operations and compliance across Europe and South Africa. Collaborating with stakeholders and payroll providers in a hybrid work environment.
Payroll Expert responsible for HR administration and timely payroll processing in a healthcare company. Collaborating with employees and external partners to manage payroll inquiries and documentation.
Payroll Team Leader leading a team of Payroll Officers at Specsavers. Overseeing payroll operations and ensuring accurate processing on time.
Payroll Manager handling end - to - end payroll for PayJoy, ensuring compliance and efficiency across Mexico and the US. Collaborating with teams to enhance systems and processes.
HR Coordinator supporting management in human resources activities. Ensuring excellent collaboration and candidate experience while performing administrative tasks.