Hybrid Senior Professional Service Consultant

at Cloudflare

• Job title: Senior Professional Service Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: DNS, Firewalls, JavaScript, Python, TCP/IP, Terraform
• Location requirements: Hybrid, Singapore

About the role

• Professional Services Consultant executing and guiding customers on Cloudflare's solutions for Application Security and Performance. Collaborating post-sales to maximize customer value from Cloudflare investments.

Responsibilities

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices. • Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams. • Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points. • Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations. • Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Requirements

• 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer. • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP • Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs. • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills. • Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS. • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3. • Working experience with infrastructure as code tools like Terraform. • Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty. • The work will be performed in English. Fluency in Mandarin is a strong advantage.

Benefits

• Cloudflare provides reasonable accommodations to qualified individuals with disabilities. • Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities • Travel is expected at 30%.