About the role

Professional Services Consultant executing and guiding customers on Cloudflare's solutions for Application Security and Performance. Collaborating post-sales to maximize customer value from Cloudflare investments.

Responsibilities

Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices. • Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams. • Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points. • Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations. • Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer. • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP • Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs. • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills. • Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS. • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3. • Working experience with infrastructure as code tools like Terraform. • Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty. • The work will be performed in English. Fluency in Mandarin is a strong advantage.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. • Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities • Travel is expected at 30%.