Oracle FCC Consultant implementing Financial Consolidation and Close solutions for effective reporting. Supporting finance teams by translating requirements into system solutions in a collaborative environment.
About the role
- Customer Support Engineer ensuring great customer experience for nShift products within a hybrid setup. Fluent in Dutch and English required with previous IT-Support or Customer Service experience.
Responsibilities
- Respond to customer requests in multiple channels
- Deliver Service Requests and help resolve Incidents
- Make sure we achieve SLA and CSAT goals
- Be 'ahead of the workload' through proactive measures
- Expand your own Product/Domain knowledge
- Participate in building a strong service-oriented team culture where knowledge sharing is central
Requirements
- Previous experience in IT-Support or Customer Service
- Fluent in English and Dutch
- Positive and team-oriented attitude
- Customer-centric - with a professional demeaner
- Good at time management
- Structured and orderly with a sense of urgency
Benefits
- Competitive salary
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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