Relationship Manager managing and growing large portfolio of mid - cap companies for U.S. Bank. Involves business development, financial advising, and collaboration with portfolio management.
About the role
- Renewal Account Manager responsible for maximizing renewal value of existing customers at Cloudflare. Building relationships and negotiating contracts to ensure customer success with a focus on SaaS retention.
Responsibilities
- Owning and maximizing renewal value of a book of business of existing customers
- Building and leveraging customer relationships
- Capturing and articulating ROI to senior customer stakeholders
- Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
- Customer engagement from onboarding through the entire customer lifecycle
- Negotiate and execute renewal contracts in accordance with customer objectives
- Able to prioritize effectively to handle multiple deals at the same time
- Analyze data and leverage tools to identify selling opportunities and business value
- Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
- Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- < 25% travel
Requirements
- Minimum of 3 years of experience in renewals or account management; inside or field sales
- 2+ years relative industry experience
- Expertise in SaaS retention and sales process
- Excellent knowledge of value driven sales
- Excellent problem solving skills with the ability to creatively achieve resolutions
- Demonstrated ability to handle multiple tasks in an efficient and professional manner
- Strong Communication skills both written and verbal and the ability to present to multiple different personas
- Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
- Bachelor’s Degree or equivalent experience is preferred
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Key Partnerships Manager building meaningful partner relationships and enhancing B2B sales growth at Intrepid Travel in Toronto. Role requires strong commercial skills and a commitment to relevant KPIs.
Account Manager managing customer relationships and sales for AgroFresh's agricultural products. Achieving profitability goals and providing technical support in agricultural settings.
Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
Provider Relationship Account Manager at Elevance Health developing positive provider relationships and facilitating issue resolution through collaboration and knowledge expertise. Engaging both in - office and remotely within the provider community.
Account Management Executive managing and coordinating account service activities for national accounts at Elevance Health. Responsible for retention strategy and business development.
Government Banking Relationship Manager responsibility includes driving new client acquisition and providing customer service. This role requires building relationships and delivering financial products to government clients.
Account Manager helping to grow and manage customer base in Greece and Cyprus. Working for a maritime tech company that optimizes port cost management.
Premier Relationship Manager leading the A - List Premier Banking program at First Entertainment Credit Union. Driving strategy, performance, and portfolio growth while managing complex member relationships.
Account Manager providing excellent customer care and managing dealer relations for Novae's family of trailer brands. Responsible for sales growth and partnership with dealers across multiple regions.