Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- DCIM Analyst responsible for the integrity and visualization of infrastructure datasets at Cloudflare. Working within the Infrastructure Operations team to ensure efficient operations and resource management.
Responsibilities
- Serve as the required approval step in the Change Management workflow.
- Enforce a "Zero-Overprovisioning" policy by blocking requests that breach redundancy thresholds.
- Develop forward-looking capacity models to forecast resource exhaustion and avoid creating hot spots.
- Advise on when and where to purchase additional colocation space or power.
- Design and own the data ingestion strategy for the Nlyte Real-Time Monitoring module.
- Manage the normalization of raw telemetry data from diverse protocols.
- Analyze the integrity of the Asset Management database to identify
Requirements
- Expert DCIM Analytics: 4+ years of experience administering the analytics module of a major DCIM platform (Nlyte, Sunbird, or similar).
- Multi-Constraint Modeling: Proven experience modeling capacity across four distinct constraints: Space (Rack Units/Footprint), Power (kW draw vs. Circuit limits), Cooling (BTU/h and Airflow), Connectivity (Port density and Cabling availability).
- Data Normalization: Experience managing data ingestion from varied hardware sources using standard protocols and normalizing that data for historical analysis.
- BI Visualization: Proficiency in SQL and data visualization tools (e.g., Tableau, Grafana, PowerBI).
- Deep understanding of the physical environment.
- Knowledge of data center power chains.
- Familiarity with fiber/copper standards to accurately model port capacity and connectivity meshes.
- Experience defining the business logic for Automated Capacity Validation.
- Experience using historical time-series data to perform forensic analysis after an incident.
- Principled: Confidence to act as a neutral arbiter regarding safety deployments.
- Curious: Proactively hunt for inefficiencies that others miss.
Benefits
- Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
- We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
- We provide reasonable accommodations to qualified individuals with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Process Improvement Manager driving operational excellence and continuous improvements at JBS Food Canada. Collaborating across departments to enhance plant performance and foster a culture of efficiency.
Regional Manager overseeing renewable operations for solar assets at Onward Energy. Ensuring safety and performance while managing O&M compliance and team leadership in Colorado.
Revenue Operations Engineer optimizing Smartly’s platform infrastructure to drive revenue growth. Collaborating with cross - functional teams to enhance revenue tech stack and support data - driven decisions.
Occupancy Planning Operations Manager at JLL managing data governance and operational support. Leading occupancy planning and management services to enhance organizational efficiency.
JI
Director of Operations to enhance JLL's Government, Education & Non - Profit Advisory group. Driving growth, margin, and client performance within the Public Institutions division.
Operations Director overseeing daily execution of warehouse and fleet services for Sysco in Los Angeles. Building a management team and supporting operational efficiency and strategy.
IT Operations Manager for Virtual Workstations at Airbus Helicopters. Oversee availability and performance of virtual workstations for simulation engineers.
Service Operations Manager at Otis conceptualizing maintenance systems and overseeing customer management. Leading service sales team and ensuring safety and quality processes.
Data Operations Lead responsible for overseeing data acquisition for industry - leading audio AI at HappyRobot. Collaborating with teams to ensure high - quality datasets and manage operational workflows in a hybrid work environment.