Senior Solution Architect providing expertise in enterprise architecture and Java for Belgian clients. Collaborating with development teams and major clients to create strategic business architecture models.
About the role
- Customer Solutions Engineer providing technical support for Mid Market customers at Cloudflare. Ensuring customer success and leveraging the Cloudflare Connectivity Cloud platform for optimal value.
Responsibilities
- As a Customer Solutions Engineer (CSE), you are the technical heartbeat of the customer journey.
- You will be the trusted technical advisor throughout the lifecycles of select Mid Market Customers.
- You will leverage your knowledge to ensure our customers understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent.
- Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
- While you will support the entire Cloudflare stack—including our core Security and Performance suites—you will serve as the team’s Subject Matter Expert (SME) for Cloudflare’s Developer Platform.
- You will bridge the gap between 'traditional' networking and 'modern' serverless development, helping customers migrate legacy logic to the edge.
- You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
- Customer Success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.
- Additional responsibilities will include:
- You will be part of a team of CSMs and CSEs supporting Mid Market customer(s) needs.
- From a technical perspective, your primary responsibilities will be to guide customers through their onboarding of Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments, ensure customers see the full value in Cloudflare's products and advise on technical best practices via 1:1 engagements.
- Full-Stack Advisory: Guide customers through the end-to-end onboarding of Cloudflare’s core services (DNS, WAF, CDN, and Zero Trust) while prioritizing the adoption of the Developer Platform.
- Edge Architecture Consulting: Lead technical deep-dives into Cloudflare Workers, Pages, R2, and D1, helping customers architect 'edge-first' applications.
- Collaborate with Customer Support, Technical Account Managers, Product, Engineering, and other teams to assist with technical escalations.
- You will take part in content creation and delivery for technical customer workshops for your area of expertise.
- Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise.
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
Requirements
- Minimum 3+ years of prior post-sales customer relationship management (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
- Deep understanding of how the internet works and the desire to expand that knowledge. For example:
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Reverse and forward proxies and the applications of both
- Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- Enjoying the adventure of troubleshooting and solving technical problems
- Understanding why Cloudflare plays an increasingly important role on today’s internet
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
- Edge & Serverless Proficiency: Hands-on experience (professional or significant personal projects) building with serverless technologies. We value experience with Cloudflare Workers, but also welcome those coming from Vercel, Netlify, AWS Lambda, or GCP Functions.
- Code Literacy: Proficiency in JavaScript or TypeScript( or similar) is required. You should be comfortable reading, debugging, and writing script samples to help a customer get unstuck.
- Modern Dev Workflow: Understanding of modern CI/CD pipelines, Git-based workflows, and how they integrate with edge deployment platforms.
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Customer-first mindset with patience, empathy, and strong problem-solving skills.
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- Comfort with debugging code, reviewing logs, and testing APIs.
- Ability to manage multiple projects, work to deadlines, and prioritize between competing demands.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Job title
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