Hybrid Senior Engagement Manager

Posted last week

Apply now

About the role

  • Senior Services Engagement Manager at Cloudera empowering data-driven insights and customer relationships. Leading engagements, defining services, and collaborating across teams to ensure success in the EMEA region.

Responsibilities

  • Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
  • Support and Drive Go To Market and Pipeline Generation with Account Executives
  • Develop Professional Services booking and revenues
  • Define, scope and sell our professional services portfolio
  • Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
  • Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
  • Occasionally manage services engagements directly
  • Input into the planning and forecasting of our resourcing profile
  • Working directly with Customer to ensure alignment of Cloudera tasks/activities
  • Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

Requirements

  • Excellent experience in leading scoping, selling and delivering large scale, data driven projects
  • Bachelor's degree in related field of study
  • Previous experience in PS organization
  • Sales experience and Business Development experience
  • Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
  • Knowledge of software implementation and project/program management methodologies
  • Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
  • Self-starter mentality and collaborative problem solver
  • Ability to travel up to 30%

Benefits

  • Generous PTO Policy
  • Support work life balance with Unplugged Days
  • Flexible WFH Policy
  • Mental & Physical Wellness programs
  • Phone/Internet Reimbursement program
  • Access to Continued Career Development
  • Comprehensive Benefits
  • Competitive Packages
  • Paid Volunteer Time
  • Employee Resource Groups

Job title

Senior Engagement Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job