About the role

Learning Operations & AI Analyst at Clio leveraging data to drive Customer Education impact. Managing business systems, optimizing workflows, and expanding AI adoption while collaborating with teams in Canada.

Responsibilities

Managing the day-to-day operations and long-term optimizations of Customer Education business systems including Learning Management Systems (LMS), Content Management Systems (LMS), webinar platforms, certification solutions, and project management tools.
Leading initiatives to centralize training data in Clio’s systems of record to measure Customer Education’s impact on churn, support ticket deflection, and revenue growth.
Expanding AI adoption across Customer Education activities including proactive training recommendations, content creation, localization, video production, and data analysis to accelerate throughput and reduce manual hours.
Leading intake and triage activities using data analysis to align team priorities with key business objectives, prioritize content upgrades, manage the team backlog, and drive evidence-based improvements to Customer Education programs.
Managing and optimizing AI-enabled internal enablement portals that help Clio’s customer-facing teams find, structure, and recommend Customer Education resources for their portfolio of customers.
Ensuring Customer Education education content strategies support Clio’s new product and go-to-market goals by collaborating with post-sales and product teams to optimize launch planning and delivery.

2-4 years of experience in learning operations, data analysis, or a related field in a fast-paced, high-growth environment.
Advanced Excel skills (data validation, lookup functions, pivot tables, macros) and a foundational understanding of Python or similar programming languages to perform and automate data analysis within operational workflows.
Strong analytical skills with experience building reports, analyzing performance data, and translating insights into actionable recommendations using business intelligence tools such as Tableau, Looker, and Power BI.
A degree in Data Science, Library Science, Info Systems, Analytics, Conversational design, or other STEM-related fields.
Hands-on experience implementing AI tools, prompt engineering, data formatting languages (Markdown, JSON), data analysis/query languages (R, SQL), workflow automation, or emerging technologies to drive operational efficiency.
Experience managing complex intake processes and competing priorities while streamlining workflows to improve cross-functional efficiency and operational effectiveness.
Excellent stakeholder management and communication skills with the ability to partner across Product, Marketing, Customer Success, and Operations teams.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years