Director of Operations at CHCP managing campus performance and compliance. Leading teams to support student success and drive operational improvements in higher education.
About the role
- Manager, Process Manager at Capital One leading teams in Customer Protections planning processes. Collaborating in a hybrid environment while managing staffing and process improvements.
Responsibilities
- Manage and lead a high performing team of associates in a virtual evolving environment
- Day to day oversight of multiple department processes to support LOB area
- Monitor, report, and plan process improvement or redesign initiatives
- Initiating and executing process improvements
- Prioritize new and changing intent to meet the needs of our process, teams, and customers
- Understand the fundamentals of forecasting volumes
- Partner with external departments on business changes
- Create short term and long term staffing models
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of bank fraud experience
- At least 2 years of people management experience
- At least 2 years of experience with Google Suite products
- Bachelor’s Degree or Military Experience preferred
- 3+ years of bank fraud experience preferred
- 3+ years of people management experience preferred
- 2+ years of experience writing communications and presentations for leadership and non-leadership audiences
Benefits
- Comprehensive, competitive, and inclusive health benefits
- Performance-based incentive compensation, including cash bonuses and long-term incentives
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