Program Delivery Manager leading software implementation programs within the Community Housing sector at Civica. Responsible for delivery leadership ensuring project quality and timelines.
Responsibilities
Provide end-to-end oversight of all projects within the program, ensuring alignment with business objectives
Define, implement and maintain program governance, delivery processes and reporting standards
Ensure projects are delivered on time, within budget and to agreed quality outcomes
Identify and manage risks, issues and dependencies across the program, implementing effective mitigation strategies
Lead, mentor and develop a team of consultants and project managers
Foster a culture of collaboration, accountability and continuous improvement
Act as the primary point of contact for customers across the program
Build strong customer relationships and ensure high levels of satisfaction throughout the delivery lifecycle
Manage escalations and drive timely, effective resolution
Provide regular program performance updates to senior leadership
Track KPIs and maintain transparency across all stakeholders
Oversee program budgets and contribute to monthly financial targets
Requirements
Extensive experience in program management within software or technology consulting, including multi-year, multi-organisation delivery
Proven delivery leadership within complex software or technology environments
Demonstrated success managing programs with complex dependencies and robust governance requirements
Strong leadership capability, with experience leading and developing high-performing delivery teams
Exceptional communication skills, with the ability to engage, influence and report effectively at executive level
Confident managing multiple priorities in a fast-paced, dynamic environment
Expertise across delivery methodologies, including Agile and Waterfall, and PMO frameworks such as PRINCE2 and PMBOK
Strong commercial acumen, including budget ownership, forecasting, contract management and vendor/partner management.
Benefits
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
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