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CV
Onsite After-Sales Service Advisor (Mechanical) – Full-Time, Permanent
Posted last week
About the role
- Conseiller(ère) Après-Vente Mécanique chez MIDI AUTO, responsable de l'accueil et suivi clients dans l'automobile. Gestion des réparations et satisfaction des clients dans un environnement dynamique.
Responsibilities
- Welcome customers professionally (in person and by phone)
- Listen to and assess their needs, and schedule appointments
- Prepare repair orders and manage administrative follow-up
- Explain the work performed, return vehicles to customers, and process invoicing
- Offer additional products and services: service packages, warranties, parts and accessories
- Ensure customer satisfaction and service quality throughout the customer journey
- Work closely with the workshop and parts teams to meet deadlines
Requirements
- Proven experience in a similar after-sales mechanical role
- Knowledge of the automotive technical environment
- Service-oriented, responsive, detail-oriented, and professional appearance
- Comfortable with IT tools (DMS, CRM, email, etc.)
- Team player with the ability to work autonomously
- Driving licence (Category B) required
Benefits
- A key role within a dynamic and committed team
- A modern, structured working environment with manufacturer processes
- Opportunities for career development within the MIDI AUTO Group
- A stimulating, people-focused workplace committed to excellence and customer satisfaction
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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