Hybrid Transaction Capture Analyst – Officer

at Citi

• Job title: Transaction Capture Analyst – Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Transaction Capture Analyst handling cash and position reconciliations for vast fund structures at Citi in Kuala Lumpur. Ensuring operational excellence and seamless support across Transfer Agency processes.

Responsibilities

• Supervise and review daily reconciliations of cash, position, and control accounts across multiple fund structures and currencies
• Ensure timely investigation and resolution of breaks, coordinating with internal teams (TA processing, fund accounting, custody, and client services)
• Oversee workflow allocation, monitor completion status, and ensure adherence to deadlines and SLAs
• Provide operational support across other Transfer Agency processes such as investor transactions, reporting, static data maintenance, and client queries when required
• Escalate potential issues, exceptions, or risks to management in a timely and transparent manner
• Maintain a robust control environment ensuring full compliance with internal policies, procedures, and audit standards
• Perform quality assurance checks to validate reconciliation and operational outputs
• Support internal and external audits by providing documentation, evidence, and control walkthroughs
• Champion risk awareness and contribute to continuous strengthening of operational resilience
• Foster a culture of accountability, collaboration, and operational excellence
• Identify opportunities for efficiency improvements and automation across reconciliation and TA workflows
• Support system enhancements, process re-engineering, and implementation of global operating standards
• Participate in or lead project initiatives such as system migrations, new fund launches, or control remediation
• Act as a key contact point for internal and external stakeholders on reconciliation and other TA operational matters
• Collaborate with global TA teams, fund accounting, and technology partners to resolve issues and improve end-to-end processes
• Provide regular management reporting on metrics, exceptions, and performance indicators

Requirements

• 3-5 years of experience in Transfer Agency or Fund Services
• At least 3 years in reconciliation or operational control functions
• Proficiency in reconciliation tools and Microsoft Excel (pivot tables, VLOOKUP, basic macros, etc.)
• Familiarity with systems such as TLM, or equivalent TA platforms is an advantage
• Relevant Degree or equivalent experience
• Demonstrated project management skills
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Benefits

• Access to telehealth options
• Health advocates
• Confidential counseling
• Paid Parental Leave Policy
• Learning and development resources
• Programs that help employees balance work and life