Hybrid Senior Fraud Analyst

at Citi

• Job title: Senior Fraud Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: $79,120 - $118,680 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Fraud Risk Senior Analyst responsible for minimizing fraud losses for Citi Branded Cards. Collaborating with operations, technology, and analytics to enhance fraud detection and improve customer experience.

Responsibilities

• Closely partner with Brands Fraud Risk Officers on identifying emerging risks and threats and specify potential areas for operational and analytic improvements.
• Perform periodic review and development of MIS reports, dashboards, and communication of fraud results internally.
• Provide actionable insights to stakeholders by leveraging data analytics.
• Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost.
• Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or ID theft fraud processes, and ensure controls are in place to mitigate such risks.
• Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address issues.
• Work with the business to understand and assess new projects for fraud risk.
• Persuade and influence others through strong communication and diplomacy skills.
• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans.
• Understand the latest fraud performance trends and communicate to key stakeholders.
• Maintain awareness of industry trends so this can be effectively communicated to Business partners.

Requirements

• Bachelor’s/University degree or equivalent experience preferred
• Ability to make decisions in a timely manner, balancing a need for action with a need for analysis
• Ability to identify issues and outline scope. Probe beyond symptoms to determine the underlying causes of problems
• Ability to understand businesses processes, risks and can identify control issues
• Strong proficiency in Excel
• Ability to work independently and influence others
• Strong project management ability
• Strong verbal and written communication skills
• Strong presentation skills including proficiency in PowerPoint and other communication tools
• Excellent problem solving, conflict resolution, and change management skills.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays