Lead Global Production teams with an emphasis on stability and continuous improvement at Citi. Driving operational success in Trade and Working Capital Solutions while managing resources and risk.
Responsibilities
Maintain high levels of stability, resiliency, and prevention for TWCS services, actively participating in and guiding incident recovery.
Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production.
Ensure high standards for Production Change Readiness and control adherence, prioritizing supportability, sustainability, and resiliency for technical changes.
Drive the adoption of standard production tools for TWCS applications, focusing on monitoring, observability, capacity, resiliency, recoverability, and automation improvements.
Proactively assess and manage dominant L1, L2, and L3 workload drivers, identify emerging trends, and devise plans to improve efficiency and service levels.
Minimize human intervention by leveraging Generative AI and Automation capabilities, prioritizing development/product opportunities.
Implement strong SLA/Performance measurement, analyse production insights, identify trends, and set clear goals for improvement.
Develop and maintain a strong understanding of Trade & Working Capital Solutions product functionality and business requirements.
Collaborate and influence senior leaders on stability and operational topics both internally and externally.
Manage and develop talent, conduct performance evaluations, and oversee reward & recognition.
Engage with vendors and partners to achieve high service levels.
Manage the TWCS Production budget and staffing, making commercially minded decisions to optimize Total Cost of Ownership (TCO).
Appropriately assess and manage risk, ensuring compliance with laws, regulations, and policies, applying sound ethical judgment, and transparently escalating/reporting control issues.
Requirements
Extensive industry-relevant experience, highly experienced in various Production Management disciplines with a track record of continual improvement.
Excellent interpersonal and communication skills, with the ability to influence and garner support from senior stakeholders and partners.
Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills.
Highly effective at navigating complex organizations.
Strong financial planning and cost discipline.
Exceptional staff engagement and talent development.
Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems.
Experience/knowledge with supporting applications deployed as microservices on Cloud Environments.
Benefits
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Job title
Production Management Global Support Lead – Director
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