Hybrid Enterprise Resilience Lead Analyst

at Citi

• Job title: Enterprise Resilience Lead Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: $103,920 - $155,880 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Tampa, United States

About the role

• Business Continuity Senior Lead Analyst role at Citi overseeing operational resilience initiatives for U.S. Personal Banking. Collaborating with stakeholders, advising on ER strategy, and ensuring compliance with standards.

Responsibilities

• Provides and supports oversight of the ER Policy and Standard deliverables ensuring quality, efficiency and accuracy.
• Coordinates a wide range of ER activities to implement Operational Resilience and a CoB Programs that including: Assessment, Planning, Testing, Maintenance, Quality Review, Crisis Management, Training, Awareness, Communications, Monitoring and Reporting.
• Assist with reviews of third-party vendor relationships and any remediation activities.
• Conduct quality assurance ("QA") reviews on Continuity of Business (COB) third party vendors across all Global Products/Functions ("Sectors") and Regions by applying a risk-based methodology.
• Partners with the ER leadership and central teams to maintain a calendar of activities to ensure a timely completion of all policy requirements.
• Advises the business on ER strategy, policy requirements and preferred practices.
• Interacts with business and technology management to understand future business strategy and ER needs, ensuring relevant documentation accounts for changes that occur.
• Conducts business reviews including Franchise Critical Functions, Franchise Critical Applications and the year-end annual CBCM attestation process.
• Facilitates a process to ensure that ER documentation is viable, executable, implemented and tested.
• Collaborate and network to gather information internal and external to the organization to help guide business recommendations.
• Promotes Business Continuity Enterprise Resilience training and awareness.
• Perform gap analyses to identify vulnerabilities and recommend enhancements to existing ER frameworks.
• Develop and document current-state and future-state recovery strategies, ensuring alignment with organizational objectives and industry best practices.
• Will have knowledge of organizational controls, tracking and monitoring requirements, ensuring risks are reported and escalated to Risk & Control Leads when gaps in performance and associated risks are identified.
• Recommends Corrective Action Plans (CAPs) and / or Risk Exceptions (REs).
• Support Internal Audit reviews and/or internal Control reviews.
• Assists with crisis management support during disruptive events.
• Coordinate business participation in CoB testing to fulfill crisis management, business, technology, supplier and other testing as needed.

Requirements

• Strong background in gap analysis, process improvement, and documentation.
• Knowledge of relevant regulatory requirements and industry standards.
• Familiarity with IT infrastructure, cloud computing, and network security.
• Experience with disaster recovery tools and software---Such as Fusion.
• Good understanding of the business and financial drivers for U.S. Personal Banking and Wealth.
• Exposure to U.S. Personal Banking and Wealth disciplines such as Retail, Branch, Cards, Credit, Collections, Mortgage, Digital, Fraud, Operations and Technology.
• Other relevant experience in financial services that requires analytical skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Strong Microsoft Office skills in Word, PowerPoint and Excel.
• Track record as a strong analyst and recognized as able to deliver work in pressured environments.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays