Hybrid Customer Experience Analytics Analyst

Posted last week

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About the role

  • Analytics Analyst working with large data sets to evaluate and recommend business strategies providing actionable intelligence for CITI. Collaborating within teams to enhance customer experience across various touchpoints.

Responsibilities

  • Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies
  • Identifies and compiles data sets using a variety of tools (e.g. SQL, Python, PySpark) to help predict, improve, and measure the success of key business to business outcomes
  • Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

  • Bachelor’s Degree with at least 3 years of working experience OR Master’s Degree with 2 years of working experience
  • Possess analytic ability and problem solving skills
  • Working experience in a quantitative field
  • Excellent communication and interpersonal skills, be organized, detail oriented, and adaptive to matrix work environment
  • Ability to build partnerships with cross-functional teams

Benefits

  • Professional development opportunities
  • Health insurance

Job title

Customer Experience Analytics Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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