Service Desk Analyst providing first level customer support in a 24/7 environment handling incidents and service issues. Role involves 4 on 4 off Night Shifts with some opportunity for remote work post - training.
About the role
- Intermediate Associate Analyst in Asset Servicing managing Corporate Actions events processing at Citi. Supporting Prime Brokerage and Firm trading desks with operational efficiency and compliance adherence.
Responsibilities
- manage reconciling and processing positions related to Corporate Action events
- include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
- develops client specific service solutions and maintains quality control
- performs multiple transactions of moderate complexity to achieve operating efficiency and a high level of productivity
- minimizes risk to the bank through appropriate application of procedural requirements and adherence to audit and control policies
- participates in compliance related procedures and controls activities
- continuously looks for and designs business required documents to reduce the number of manual touch points to process payments
- works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS
- participates in system testing
- maintains awareness of product changes and system enhancements
- assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor
- appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Requirements
- 2-5 years relevant experience
- Related industry experience
- Operational knowledge within Finance industry
- Experience in other financial products outside of asset service will be advantageous
- Proven experience working within a team environment a must
- Excel, Word, Outlook, Access
- Analytical and numerate, ability to research and resolve complex issues
- Good written and verbal communication skills
- Good lateral thinking & common sense
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- planned time off (vacation)
- unplanned time off (sick leave)
- paid holidays
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