Hybrid Operations Core Project Lead Analyst – Vice President

at Citi

• Job title: Operations Core Project Lead Analyst – Vice President
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Lead Business Analyst at Citi managing client onboarding projects within Funds Services. Requires expertise in Transfer Agency, project leadership, and strong communication skills.

Responsibilities

• Drive critical client onboarding projects within Funds Services Change function
• Orchestrate operating model design in collaboration with Operations and Product Partners
• Ensure successful execution across the entire onboarding lifecycle
• Lead and facilitate client workshops and stakeholder sessions to elicit, document, and define Key Business Requirements (KBRs) and Business Requirements Documents (BRDs)
• Manage deliverables to ensure project milestones are met
• Proactively identify, assess, and manage project risks and issues
• Provide expert oversight and guidance to Data BAs, assisting with and reviewing data BRDs, data analysis, and data cleansing strategies
• Conduct final oversight and sign-off for fund setup in core systems and associated ancillary systems
• Work closely with Technology and vendor partners to accurately map business requirements to technical solutions

Requirements

• Minimum of 5+ years of relevant experience in Transfer Agency, Funds Services, or a similar Business Analysis/Project Management role within financial services
• Proven track record in defining operational processes, leading system deployments, and/or managing complex client migrations
• Demonstrated experience as a Business Analyst on large-scale projects or programs, with expertise in data analysis, mapping, and reconciliation
• Superior verbal, written, and presentation skills, with proven ability to engage, influence, and negotiate effectively with senior stakeholders and clients
• Strong capability to analyse and solve complex business problems, translating intricate details into clear, actionable insights for diverse audiences
• Solid understanding of project management methodologies (e.g., PMBOK standards, PMP/ Prince2 certification is advantageous) and practical experience in managing project lifecycles
• Demonstrated awareness and experience within Transfer Agency.
• Highly organized with meticulous attention to detail
• Proactive, solutions-oriented, and capable of working effectively in a fast-paced environment.
• Strong interpersonal skills to build and maintain working relationships across all levels.

Benefits

• wellness programs including access to telehealth options, health advocates, confidential counseling and more
• expanded Paid Parental Leave Policy to include Citi employees around the world
• array of learning and development resources