Senior Room Service & Stewarding Manager overseeing BOH operations in luxury hotel. Responsible for enhancing guest experiences through effective management of food service and staff coordination.
About the role
- Store Manager ensuring excellent customer service and management of site operations at Circle K stores. Recruiting, training, and supervising employees while maintaining store standards and financial performance.
Responsibilities
- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
- Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organized, and well kept based on Company standards.
- Maintain a professional and supportive image among subordinates and supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain site image.
- Implement non-discriminatory related management skills while hiring, training, counseling, motivating, and separating employees.
- Develop positive and professional relationships with all suppliers.
- Promote excellent service and resolve customer complaints in a timely, professional manner.
- Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback.
- Train all employees ensuring that customer service, site image, and marketing execution meet Company standards.
- Train all employees on safety procedures and promote safety awareness.
- Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
- Organize and maintain all site files and manuals.
- Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
- Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees.
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast P&L lines, as well as understand and manage merchandise margins.
- Safeguard and account for all money received and disbursed.
Requirements
- High School diploma or GED preferred.
- Experience in retail sales preferred.
- Ability to supervise and train for the use of equipment, tools and materials listed in Customer Service Representative and Assistant Site Manager job description.
- Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, and cash control.
- A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
- Ability to communicate (orally and in writing) in English.
- Perform other duties as assigned or delegated by his/her supervisor.
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