Hybrid Technical Support Specialist

at Circit

• Job title: Technical Support Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Technical Support Specialist managing complex integration issues on our bank connectivity platform. Collaborating with customers and development teams in a hybrid environment.

Responsibilities

• Deliver a consistently strong customer experience by providing clear, timely, and confident communication, even during complex or long-running issues
• Build customer trust through ownership, transparency, and expectation-setting (what we know, what we’re doing, and when we’ll update next)
• Own Tier 2 technical support tickets end-to-end, including customer communication and closure
• Investigate and diagnose integration, data quality and connectivity issues using internal tools, logs, and platform signals
• Provide clear customer updates: impact, next steps, realistic timelines, and resolution status
• Coordinate with external banks/providers to progress long-running issues and unblock customers
• Create high-quality engineering escalations (clear reproduction steps, evidence, impact) when required
• Work closely with Product and Development teams to stay aligned on new integrations, changes, and known issues
• Identify recurring issues and contribute to improving processes, documentation, and internal tooling

Requirements

• 2+ years experience in technical support, product support, implementation, or a similar customer-facing technical role
• Strong troubleshooting and root-cause analysis skills
• Excellent written communication (you can explain technical issues simply and confidently)
• Comfortable collaborating with Development and Product teams in a fast-moving environment
• Experience supporting integrations, APIs, or data pipelines
• Familiarity with REST APIs, authentication concepts (OAuth), webhooks
• Experience working in a ticketing environment (Intercom, Zendesk etc.)
• Experience working with banks, financial services, or regulated data environments (Nice to Have)
• Experience managing third-party/provider dependencies (Nice to Have)
• Ability to use basic reporting/analysis to investigate issues (e.g. filtering, segmenting, spotting anomalies (Nice to Have)

Benefits

• Competitive salary
• A small team with a friendly environment that promotes autonomy for you to self-manage your time
• Hybrid-working and flexible working hours
• Great opportunity for career progression with hands-on experience
• Freedom of expression is encouraged