Technical Support Specialist ensuring customer success by managing support through Intercom. Focused on automating solutions and enhancing customer interactions.
About the role
- Field Support Technician delivering critical CIS services across RAF Shawbury. Supporting technical assistance, documentation, and engineering processes for defence operations.
Responsibilities
- Supporting CIS incident and change activity through the Digital Ticketing System (DigiTS)
- Providing technical assistance to customers on CIS equipment and processes
- Maintaining accurate records and documentation for each task
- Implementing Engineering Change Requests (ECRs) for CIS equipment installations and decommissioning
- Offering CIS subject matter expertise during installation projects
Requirements
- Experience of telephony services within the MOD, including Defence Digital processes and catalogue familiarity
- Strong customer service skills
- Experience delivering change as part of a team
- Willingness to learn, with specialist training provided
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
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