Bilingual RN handling telephone triage managing patient care and urgent calls in a community - centered health organization. Leveraging innovative strategies to enhance healthcare delivery and patient interaction.
CU
Hybrid Contact Centre Representative – Disputes, Credit Cards, Bilingual – French, English
Posted last month
About the role
- Disputes Contact Centre Representative responding to credit card inquiries at CIBC. Handling disputes and client education via phone and occasional outbound calls.
Responsibilities
- Respond to incoming inquiries or requests from credit card clients in a professional manner
- Make outbound calls to clients to resolve disputes and educate on the dispute handling process
- Gather information as required by Visa and MasterCard Operating Regulations
- Process and support chargeback inquiries
- Resolve credit card application inquiries using specific rules
Requirements
- Fluent in French and English
- Ability to work independently as an Agent @ Home
- Secure workspace
- Wired Internet connection with specific speed requirements
- Flexibility to work evening shifts including weekends and holidays
- Must meet Agent@Home program requirements
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Training consisting of in-class learning and on-the-job application
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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