Basic or Advanced EMT for Plasma Donation Center at Grifols, improving healthcare since 1909. Join an international team ensuring donor suitability and satisfaction at plasma donation centers.
CU
Hybrid Contact Centre Representative – Disputes, Credit Cards, Bilingual – French, English
Posted 4 months ago
About the role
- Disputes Contact Centre Representative responding to credit card inquiries at CIBC. Handling disputes and client education via phone and occasional outbound calls.
Responsibilities
- Respond to incoming inquiries or requests from credit card clients in a professional manner
- Make outbound calls to clients to resolve disputes and educate on the dispute handling process
- Gather information as required by Visa and MasterCard Operating Regulations
- Process and support chargeback inquiries
- Resolve credit card application inquiries using specific rules
Requirements
- Fluent in French and English
- Ability to work independently as an Agent @ Home
- Secure workspace
- Wired Internet connection with specific speed requirements
- Flexibility to work evening shifts including weekends and holidays
- Must meet Agent@Home program requirements
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Training consisting of in-class learning and on-the-job application
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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