Bilingual Tenant Advocate supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources.
About the role
- Bilingual Outreach Lead Care Manager coordinating healthcare management services for various members in California. Overseeing outreach efforts and developing individualized care plans in a hybrid work environment.
Responsibilities
- Care Coordination: Manage an assigned caseload of adult and pediatric members
- Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
- Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
- Tailor care plans to individual needs and goals
- Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
- Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs
- Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements
- Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status
- Provide positive client service experience through multiple support channels including telephonic and in-person; the Enhanced Care Management program is high touch and in-person centered
- Maintain accurate and up-to-date records of assessments, care plans, and interactions with members
- Ensure compliance with relevant regulations and standards
- Complete all required documentation accurately in a timely manner and in accordance with company standards
- Provide leaders with case progress periodically and on a required basis
- Serve as an advocate for patients or clients, helping navigate the healthcare system, understand treatment options, and access the services required
- Provide education to members and their families on health-related topics, treatment options, and self-care strategies
- Identify and connect members with appropriate community resources, support services, and programs to address needs, such as housing assistance, financial aid, or counseling services
- Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
- Opportunity to participate in training new employees
- Outreach: Conduct telephonic or in-person outreach efforts to current or prospective members
- Follow established policies to outreach, enroll, and exclude members
- Verify enrollment eligibility for the Enhanced Care Management program
- Complete referrals to the ECM program when necessary
- Partner with healthcare professionals, community, social support services, and other healthcare entities to locate members
- Answer inbound helpline and respond to member inquiries in a timely and professional manner
- Continuously improve knowledge of Company products and services to better assist members
- Utilize and review data sharing sites to collect and share patient health information and ER utilization with relevant care teams to initiate transition of care
- Review and verify the accuracy of member information file to ensure data is up to date and there are no errors
- Perform other duties as assigned or required per departmental policy
Requirements
- Associate degree and minimum 2+ years of healthcare or care coordination experience
- Current and valid Driver’s License
- Proof of auto insurance
- Current BLS certification from the American Heart Association upon start date
- Distraction-free home workspace with a secure internet connection
Benefits
- Make an impact: an organization who cares about its employees, communities, and the future of healthcare
- Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
- Growth: opportunities to develop and grow your career with us
- Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
- Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
- Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
- Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
- Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
- Flexible Spending, Health Savings & Dependent Care Accounts
- Life/AD&D insurance funded 100% by Titanium Healthcare
- Supplemental Short-Term Disability
- Employee Assistance Programs
- Protect your pet(s) with Pet Insurance
- 401(k) plan
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