Hybrid Master Quality Analyst – Full Stack, Web, Salesforce, Service Cloud, English

at CI&T

• Job title: Master Quality Analyst – Full Stack, Web, Salesforce, Service Cloud, English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, JavaScript, SDLC, Selenium, SQL
• Location requirements: Hybrid, Brazil

About the role

• Lead QA and quality engineering for Full Stack (Web) and Salesforce (Service Cloud) teams, implementing automation, standardized QA processes, and SLI/SLO management. Promote Playwright automation and practical AI use to accelerate testing, reduce flakiness, and enable earlier quality validation across the SDLC.

Responsibilities

• Define and maintain a common QA operating model across multiple teams, including standardized processes, quality gates, and quality metrics.
• Raise automation maturity across teams by standardizing frameworks and patterns (Playwright), improving CI reliability and trust in automated suites, and reducing flakiness and obsolete scripts.
• Introduce and promote practical, day-to-day use of AI to accelerate test design, automation development/refactoring, triage, documentation, and RCA outputs, while ensuring proper validation of results.
• Help reduce QA bottlenecks by implementing intake and prioritization approaches and enabling more testing earlier in the SDLC across teams.
• Define and support SLI/SLO management for critical workflows, partnering with stakeholders to align on targets and use them to inform release readiness and continuous improvement.
• Lead quality engineering efforts for Full Stack (Web) and Salesforce (Service Cloud) development teams. Responsible for the design, development, and maintenance of automated tests and testing frameworks.
• Collaborate with developers and product managers to understand requirements and create comprehensive test plans.
• Execute and monitor automated tests, analyze results, and report defects.
• Enhance testing methodologies and integrate new technologies.
• Maintain documentation for automation, test results, and methodologies.
• Work with development teams to reproduce, resolve, and verify bug fixes.
• Stay current with testing tools and strategies, sharing insights to drive team improvement.
• Collaborate with development teams to integrate quality assurance throughout the SDLC.
• Lead Root Cause Analysis (RCA) efforts to identify and resolve defects.
• Ensure consistent test execution, track results, and provide clear quality reports.
• Structure and continuously improve QA processes within the teams.
• Actively participate in team meetings, providing quality-related insights.
• Communicate effectively in English with team members and stakeholders.

Requirements

• Proven experience as a Quality Analyst, Quality Engineer, SDET, Test Engineer, or in a similar QA role.
• Strong proficiency in test automation using Playwright.
• Familiarity with CI/CD pipelines and integration of automated tests.
• Solid understanding of Salesforce Service Cloud and full-stack development principles.
• Experience creating detailed test plans, test cases, and executing various types of testing (functional, integration, regression, etc.).
• Demonstrated ability to implement and facilitate Root Cause Analysis (RCA).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills in English; advanced proficiency preferred for global communication.
• Ability to work independently and collaboratively within Agile development teams.
• Experience structuring and improving quality assurance processes.
• Proven experience defining and implementing QA standards, quality gates, and metrics across multiple teams.
• Demonstrated ability to coach and influence across multiple stakeholders and team cultures, including supporting other QAs on prioritization and next steps.
• Experience applying AI tools in day-to-day QA work to increase throughput and consistency.
• Experience with automation testing tools such as Selenium, Gherkin, and JavaScript.
• Familiarity with API testing and tools (Postman, REST Assured, etc.).
• Knowledge of continuous integration and continuous deployment processes and tools (Vercel, etc.).
• Strong understanding of Agile methodologies and regression testing.
• Experience implementing testing processes: defining best practices, creating test cases, and leading root cause analysis meetings.
• Experience with SQL queries and DBT models.
• Relevant certifications in software testing (ISTQB, CSTE, etc.) are a plus.

Benefits

• Health and dental insurance.
• Meal and grocery allowances.
• Childcare assistance.
• Extended parental leave.
• Partnerships with gyms and health & wellness professionals via Wellhub (Gympass)/TotalPass.
• Profit-sharing (PLR).
• Life insurance.
• Continuous learning platform (CI&T University).
• Employee discount club.
• Free online platform dedicated to promoting physical and mental health and well-being.
• Prenatal and parenting courses.
• Partnerships with online course platforms.
• Language learning platform.
• And many more.