Hybrid Business Analyst

at CI&T

• Job title: Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Lisboa, Portugal

About the role

• Business Process Analyst focused on documenting and analyzing business flows at CI&T. Collaborating with cross-functional teams to align processes with product and technology objectives.

Responsibilities

• Capture as-is end-to-end business flows for both Nido and Livensa.
• Map to-be flows in alignment with Product/Tech objectives and the desired customer journey.
• Document differences between current and future processes, identifying areas for convergence and improvement.
• Support mapping of system interactions (MEWS, StarRez, Flywire, CRM, CMS, etc.) at a business-logic level.
• Address gaps in existing documentation to ensure comprehensive coverage.
• Consolidate findings into service design documentation, creating a single source of truth.
• Document business rules, roles, dependencies, and existing operational KPIs.
• Validate business flow requirements across various departments including finance, data, legal, compliance, operations, and property management.
• Ensure alignment of to-be processes with project goals, technology roadmap, and regulatory requirements.
• Confirm that business flows and operational requirements meet desired customer journeys and experiences.
• Collaborate with Integration and IT teams within business units to ensure effective communication and implementation.
• Engage with Operations, Support, and Property Managers to extract operational truths and insights.
• Build consensus and manage differing perspectives across business units to drive alignment.
• Lead and facilitate design workshops to define future state (to-be) processes.
• Translate defined business processes into detailed functional and non-functional requirements.
• Support change management initiatives by preparing training, documentation, and rollout plans.

Requirements

• Proven experience in business process analysis or a related field.
• Strong understanding of business process mapping and documentation techniques.
• Excellent communication and interpersonal skills, with a collaborative approach to stakeholder engagement.
• Ability to analyze complex systems and identify areas for improvement.
• Familiarity with relevant technologies and systems (e.g., MEWS, StarRez, Flywire, CRM, CMS) is a plus.
• Experience in change management and training development is desirable.

Benefits

• Competitive Salary
• Generous paid vacation days
• Generous sick time
• 100% paid health & dental benefits starting day one
• Annual profit-sharing distribution
• Paid parental leave
• Dedicated career advisor
• And so much more…