Solutions Engineer implementing customized software solutions for clients at CIAL, optimizing software systems and conducting client training for effective use.
Responsibilities
Designing and installing customized software solutions for the customer needs, goals, and technical requirements for the implementation
Create implementation plans based on gathered requirements
Lead the implementation process by configuring, installing and integrating the company`s products or services
Providing post-installation follow-ups, and technical guidance and support during the implementation phase, troubleshooting issues to align with their business process.
Act as a liaison between the client, sales team, product development, and support teams, ensuring clear and effective communication throughout the implementation process.
Conduct training sessions for client stakeholders on how to use and maintain the implemented solution.
Create documentation, manuals, and guides to assist clients in understanding and using the product effectively.
Testing the performance of the installed system, fixing bugs, and quality checks to ensure that the implemented solution meets client`s expectations and complies with the predefined standards.
Requirements
Bachelor’s degree, preferably in computer science, engineering or software engineering.
Fluency in English
Previous work experience on related areas
Good communication skills.
Ability to create big-picture software solutions.
Ability to present ideas in a clean, user-friendly way.
Problem-solving skills
Attention to detail.
Benefits
Positive and encouraging work environment.
Dynamic company where you can grow as far as your vision and curiosity leads you.
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