About the role

  • Solutions Engineer implementing customized software solutions for clients at CIAL, optimizing software systems and conducting client training for effective use.

Responsibilities

  • Designing and installing customized software solutions for the customer needs, goals, and technical requirements for the implementation
  • Create implementation plans based on gathered requirements
  • Lead the implementation process by configuring, installing and integrating the company`s products or services
  • Providing post-installation follow-ups, and technical guidance and support during the implementation phase, troubleshooting issues to align with their business process.
  • Act as a liaison between the client, sales team, product development, and support teams, ensuring clear and effective communication throughout the implementation process.
  • Conduct training sessions for client stakeholders on how to use and maintain the implemented solution.
  • Create documentation, manuals, and guides to assist clients in understanding and using the product effectively.
  • Testing the performance of the installed system, fixing bugs, and quality checks to ensure that the implemented solution meets client`s expectations and complies with the predefined standards.

Requirements

  • Bachelor’s degree, preferably in computer science, engineering or software engineering.
  • Fluency in English
  • Previous work experience on related areas
  • Good communication skills.
  • Ability to create big-picture software solutions.
  • Ability to present ideas in a clean, user-friendly way.
  • Problem-solving skills
  • Attention to detail.

Benefits

  • Positive and encouraging work environment.
  • Dynamic company where you can grow as far as your vision and curiosity leads you.
  • Competitive compensation and benefits package.
  • Hybrid office / remote work scheme.

Job title

Solutions Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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