Consumer Analyst supporting KeyBank’s Language Access Program ensuring equitable access to banking for clients with diverse language backgrounds. Manage translation workflows and enhance language resources across the enterprise.
About the role
- Container Flow Analyst optimizing container logistics and serving as key contact at CHEP. Collaborating with stakeholders to resolve issues and improve operations in Monterrey, MX.
Responsibilities
- Lead resolution of complex and critical customer inquiries
- Collaborate with internal stakeholders to resolve customer issues
- Oversee resolution of billing disputes
- Monitor customer account performance
- Maintain accurate customer records within CRM systems
- Support customer engagement initiatives
- Proactively manage high-priority issues related to service delivery
- Contribute to continuous improvement efforts
Requirements
- Minimum 2 years experience with supply chains
- Minimum 2 years experience with data analysis
- Strong knowledge of the automotive industry, market, and supply chain
- Strong focus on customer care and relationship management
- Strong interpersonal & communication skills
- Decision-making and problem-solving skills
- Technical user: SAP; Salesforce; MyCHEP, Business Warehouse, PowerBI
- Intermediate MS Office skills (Outlook, Excel, Power Point)
- Must be fluent in English and Spanish.
Benefits
- Hybrid Work Model
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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