Hybrid Senior Retail Operations & Events Manager, EU

at Charlotte Tilbury Beauty

• Job title: Senior Retail Operations & Events Manager, EU
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Retail Operations & Events Manager leading the EU Operations and Events team at Charlotte Tilbury Beauty, optimising stores for sales and brand integrity.

Responsibilities

• Lead omnichannel retail projects that enhance operational efficiency, retail excellence, and customer experience, delivering against defined KPIs.
• Develop business cases and define KPIs for operational initiatives aligned with EU and global strategy.
• Build and execute the EU operational and events strategy, ensuring alignment with business goals.
• Manage the Operations & Events team, overseeing retailer-led proposals and making strategic decisions based on budget and impact.
• Own and evolve the EU retail communication strategy to ensure clarity, consistency and timely execution across field and store teams.
• Manage the Retail Operations & Events budget and vendor relationship, ensuring cost efficiency and alignment with business needs and forecasts.
• Lead and develop a high-performing Retail Operations & Events team, fostering growth through coaching, mentoring, and clear career pathways.
• Ensure the international promotions calendar is kept up to date while creating a history of promotions to support future activity and maintain a record of past activity to inform future planning.
• Work closely with department stores on all their in-house promotions and champion company interests by negotiating participation in host promotions and running Charlotte Tilbury-led activations.
• Lead compliance for mandatory EU training across Field and Retail teams, with a focus on Health & Safety and retailer-specific training, ensuring timely completion and alignment with legal and internal requirements.
• Lead the development and evolution of in-store standards for VM and Store Design across the EU, ensuring operational needs per market are reviewed and addressed to maximise sales, without compromising brand standards or customer experience.
• Ensure successful openings for all new stores and concessions by working closely with all relevant internal departments, as well as partners and department store contacts.
• Ensure international promotions calendar is kept up to date whist creating a history of promotions to support future activity. Work closely with department stores on all their in-house promotions and champion company’s interests by negotiating to participate in host’s promotions as well as run our own promotions.
• Support and manage the team to ensure store environments are consistently maintained to brand standards, including gondolas, plates, visual merchandising, and seasonal activations.
• Lead the events team to deliver on exceptional Team Tilbury engagement events alongside the in collaboration of Head of Education and Pro.

Requirements

• Strong, demonstrable background within retail operations ideally within the beauty or fashion industry.
• Strong background in executing in-store projects and managing retailer relationships.
• Confident in budget management, forecasting, and financial processes.
• Demonstrated ability to lead cross-functional projects and drive operational excellence across diverse retail environments.
• Experience in event planning and execution, proactive, adaptable, and comfortable navigating ambiguity in a fast-paced environment.
• Works well under pressure, ruthlessly prioritises and knows how to influence up and work in an agile environment with ease.
• Flexible and professional attitude, hungry to learn and welcomes challenge!
• Exceptional organisational and prioritising skills, with great attention to detail and is results-driven.

Benefits

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!