Senior Eventmanager responsible for planning and implementing creative live experiences for national and international clients at MCI. Coordinating teams and managing client relationships from conception to execution.
CB
Hybrid Senior Retail Operations & Events Manager, EU
Posted 3 months ago
About the role
- Senior Retail Operations & Events Manager leading the EU Operations and Events team at Charlotte Tilbury Beauty, optimising stores for sales and brand integrity.
Responsibilities
- Lead omnichannel retail projects that enhance operational efficiency, retail excellence, and customer experience, delivering against defined KPIs.
- Develop business cases and define KPIs for operational initiatives aligned with EU and global strategy.
- Build and execute the EU operational and events strategy, ensuring alignment with business goals.
- Manage the Operations & Events team, overseeing retailer-led proposals and making strategic decisions based on budget and impact.
- Own and evolve the EU retail communication strategy to ensure clarity, consistency and timely execution across field and store teams.
- Manage the Retail Operations & Events budget and vendor relationship, ensuring cost efficiency and alignment with business needs and forecasts.
- Lead and develop a high-performing Retail Operations & Events team, fostering growth through coaching, mentoring, and clear career pathways.
- Ensure the international promotions calendar is kept up to date while creating a history of promotions to support future activity and maintain a record of past activity to inform future planning.
- Work closely with department stores on all their in-house promotions and champion company interests by negotiating participation in host promotions and running Charlotte Tilbury-led activations.
- Lead compliance for mandatory EU training across Field and Retail teams, with a focus on Health & Safety and retailer-specific training, ensuring timely completion and alignment with legal and internal requirements.
- Lead the development and evolution of in-store standards for VM and Store Design across the EU, ensuring operational needs per market are reviewed and addressed to maximise sales, without compromising brand standards or customer experience.
- Ensure successful openings for all new stores and concessions by working closely with all relevant internal departments, as well as partners and department store contacts.
- Ensure international promotions calendar is kept up to date whist creating a history of promotions to support future activity. Work closely with department stores on all their in-house promotions and champion company’s interests by negotiating to participate in host’s promotions as well as run our own promotions.
- Support and manage the team to ensure store environments are consistently maintained to brand standards, including gondolas, plates, visual merchandising, and seasonal activations.
- Lead the events team to deliver on exceptional Team Tilbury engagement events alongside the in collaboration of Head of Education and Pro.
Requirements
- Strong, demonstrable background within retail operations ideally within the beauty or fashion industry.
- Strong background in executing in-store projects and managing retailer relationships.
- Confident in budget management, forecasting, and financial processes.
- Demonstrated ability to lead cross-functional projects and drive operational excellence across diverse retail environments.
- Experience in event planning and execution, proactive, adaptable, and comfortable navigating ambiguity in a fast-paced environment.
- Works well under pressure, ruthlessly prioritises and knows how to influence up and work in an agile environment with ease.
- Flexible and professional attitude, hungry to learn and welcomes challenge!
- Exceptional organisational and prioritising skills, with great attention to detail and is results-driven.
Benefits
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your fury friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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