Hybrid Client Solutions Manager

at Channel Factory

• Job title: Client Solutions Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Copenhagen, Denmark

About the role

• Client Solutions Manager at Channel Factory managing digital video campaigns and optimizing performance. Collaborating with teams and providing data-driven insights to strengthen client relationships.

Responsibilities

• Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
• Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
• Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
• Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
• Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
• Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
• Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
• Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
• Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
• Analyse campaign data to identify performance gaps and areas for optimisation.
• Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
• Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.

Requirements

• 3+ years of experience in digital media, preferably at a tech publisher or agency.
• Expertise in YouTube advertising, programmatic buying, and digital video platforms.
• Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
• Strong analytical skills and a data-driven approach to decision-making.
• Excellent verbal and written communication skills in both English & Danish, with experience in client-facing roles.
• Familiarity with Salesforce or other CRM systems.
• Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.