Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
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Hybrid Regional Director – Home Health Office Operations
Posted last month
About the role
- Regional Director leading non-clinical operations for home health including workflow and revenue cycle management. Engaging with branch leaders to ensure operational excellence and compliance.
Responsibilities
- Provide strategic oversight and operational leadership for non-clinical office functions across assigned markets.
- Partner with branch and market leadership to ensure standardized processes, workflow integrity, billing readiness, and revenue cycle performance.
- Monitor and analyze key operational metrics and implement corrective action plans.
- Be a subject matter expert in Homecare Homebase (HCHB), providing guidance on system workflows, reporting, and billing readiness standards.
- Identify operational risks and partner with leadership to implement sustainable process improvements.
- Support implementation and adoption of enterprise initiatives impacting office workflows, systems, and regulatory compliance.
- Provide coaching and operational guidance to strengthen leader capability in managing non-clinical performance.
Requirements
- Minimum of 5 years of progressive home health operational experience.
- Homecare Homebase (HCHB) system experience required including knowledge of workflow management, reporting, and billing readiness requirements.
- Deep understanding of branch-level non-clinical operational requirements, processes, and best practices within home health.
- Demonstrated expertise in revenue cycle fundamentals and billing workflow integrity.
- Strong analytical skills with the ability to interpret operational data and drive improvement.
- Ability to travel 25-50%.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- paid time off, company and personal holidays
- volunteer time off
- paid parental and caregiver leave
- short-term and long-term disability
- life insurance
- many other opportunities
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