Key Account Manager focusing on new customer acquisition in the DACH market. Joining a leading provider of Identity & Access Management solutions in a hybrid work setup.
About the role
- Account Manager overseeing client accounts in healthcare sector, resolving issues and promoting client satisfaction through strategic support. Engaging cross-functionally with departmental teams for successful client service deliveries.
Responsibilities
- Manage client accounts through implementation and assigned accounts
- Resolve day to day issues for clients and assist Account Executive on aspects of supporting client specific strategic plans
- Serve as the day-to-day contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction
- Work cross functionally with internal departments regarding client needs and requests, contractual obligations, work procedures, benefit change requests, and other elements of supporting assigned clients
- Assist the Account Executive with account renewals, benefit enrollment meetings, and overall compliance with client contracts
- Manage plan setup and benefit configuration of new and existing clients in PBM system
- Participate in new client implementation meetings, finalists meetings, conferences and tradeshows
- Develop contract amendments under the direction of the Account Executive
- Document appropriate client specific information in Salesforce.com
- Ability to travel
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, related field or equivalent experience
- 1+ years of sales or client/account management experience in healthcare preferred
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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