Leads the design and implementation of enterprise applications for a leader in wire and cable production. Drives integration and compliance for Salesforce and SAP solutions.
About the role
- Cisco Call Manager Engineer responsible for designing and implementing network and telecommunications infrastructure. Collaborating with IT staff and providing customer support in Cisco VoIP environments.
Responsibilities
- Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP
- Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions
- Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments
- Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail
- Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations
- Identify, plan, and execute session management strategies to increase efficiency
- Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently
Requirements
- 5+ years’ experience in monitoring and administering Cisco Telecommunication systems
- Must have an active TS/SCI security clearance
- Able to work fully onsite at Seal Beach, CA location
- Ability to create, analyze, and troubleshoot call flows and call detail records
- Capability to design and deploy solutions for multi-site environments using Cisco technologies
- Strong problem-solving skills and quick resolution of customer issues
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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