Technical Writer creating and maintaining user-focused documentation for CDP's product portfolio. Collaborating with product owners, designers, developers, and QA engineers to identify documentation needs.
Responsibilities
Create and maintain clear, accurate, and user-focused internal documentation across CDP's product portfolio
Write clear, user-focused documentation for product features, configurations, system logic, and internal processes using visuals (diagrams or videos) where relevant
Review, revise, and restructure outdated material to ensure clarity, accuracy, and consistency with current features, updates and tone and style
Maintain internal knowledge hub to support ongoing development and team collaboration including audits and tracking revisions and versions
Review and improve content from feedback or usability testing with stakeholder teams
Communicate progress, raise blockers, and clarify priorities with the Senior Technical Writer
Actively contribute to an effective and engaged team, clear on its purpose and contribution, by participating in performance and development conversations
Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference
Living the CDP Values and demonstrating the behaviours appropriate to your position
Requirements
Proven experience as a Technical Writer in a product-led or technical organisation
Comfortable working in a developing documentation function with evolving processes and standards
Ability to manage your own documentation tasks and timelines with minimal supervision
Excellent communication and collaboration skills, with the ability to work effectively with all levels
Familiarity with tools such as Notion, Loom, Figma, or any image editing or diagramming tool
Understanding of documentation best practices, content structure, and user experience principles
Comfortable creating visual content (e.g., diagrams, charts) and using video tools for walkthroughs
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