Director of Contract Operations at MERS Goodwill overseeing contract management and guiding governmental contracts. Leading a team while ensuring service quality and compliance in various work environments.
About the role
- Senior Operations Specialist providing application and system support to clients. Collaborating on various processes and ensuring compliance with corporate policies.
Responsibilities
- Independently provides application and system support for clients
- Resolve a full range of internal and external requests
- Assist with the coordination of various processes and programs as they relate to client needs
- May have administrator duties, or oversight responsibilities on applicable systems
- Prepare responses to client complaints under supervision by more senior management
- Work on data collection, fact-finding and research
- May have responsibility to conduct and/or coordinate training of others
- May have responsibility for compliance and administration of applicable corporate policies, local policies and federal and state regulations
- May be responsible for documentation
- Additional responsibilities as assigned
Requirements
- High School Diploma or GED equivalent required
- 5+ years experience in workforce in a responsible position
- Must maintain licenses and/or certifications relative to area of responsibility
- Demonstrated ability to communicate verbally and in writing both internally and externally
- Proficient use of applicable technology
- Ability to work in a team environment
- Ability to travel as necessary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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