Incident and Problem Manager at SONDA focusing on prioritizing and managing incidents. Collaborating on root cause analysis and prioritizing user communication in a technology-driven environment.
Responsibilities
Clasificación y priorización de incidentes
Escalamiento de incidentes cuando sea necesario
Análisis de causa raíz utilizando técnicas como los 5 Porqués
Comunicación proactiva con los usuarios
Requirements
Tecnólogo o Ingeniero en Sistemas o carreras afines
Certificación ITIL
Mínimo un (1) año de experiencia en la gestión de incidentes y problemas en entornos de soporte de TI
Benefits
Oportunidades de desarrollo personal y profesional
Excelente lugar para aprender
Trabajo que mejora la calidad de vida de las personas
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