Senior Product Manager for Caterpillar overseeing product strategies in autonomy and automation for construction and mining industries. Collaborating with cross - functional teams to drive customer success through product development.
About the role
- Lead Product Owner for Component Management at Caterpillar, enhancing product capabilities for dealers and customers. Collaborate with engineers and field staff to optimize product usage and reliability.
Responsibilities
- Defining Epics and Features for building capabilities needed for easy adoption and usage of Component Management to help Caterpillar and Cat Dealers grow component replacement and rebuild business.
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs.
- Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support and users to address and resolve problems and expand product usage.
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Requirements
- Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
- Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Extensive experience of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
- Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
- Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
- Thorough understanding of Caterpillar and Cat Dealer Product Support Operations, as well as parts availability and demand planning challenges, and the included Service Operations activities necessary to execute customer repair, replace, and rebuild strategies for their equipment.
- Fleet Manager, Account Manager, or Product Support experience in rebuild planning is a plus.
- Extensive professional experience (typically 8+ years) and proven experience as a Product Owner or related software development role using Agile methodology (typically 5+ years).
- Knowledge of software change request management; knowledge of supporting data needs, data processing and flows from database to UI, and data sharing with other systems and applications.
- Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
- Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
- Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
- Experience working with onshore/offshore team model.
- Knowledge of the software development lifecycle.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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