Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Atender chamados via sistema de service desk, e-mail ou presencialmente.
- Realizar diagnósticos iniciais de incidentes e problemas técnicos.
- Executar procedimentos de suporte a hardware, software, redes e acessos.
- Instalar, configurar e atualizar equipamentos (notebooks, desktops, periféricos).
- Apoiar a manutenção de sistemas corporativos e acesso a ferramentas internas.
- Registrar e acompanhar chamados até sua resolução, garantindo SLA.
- Escalar chamados mais complexos para níveis superiores quando necessário.
- Documentar soluções e procedimentos técnicos no repositório interno.
- Dar suporte a novos colaboradores no processo de onboarding tecnológico.
Requirements
- Experiência prévia em suporte técnico ou atendimento via service desk.
- Conhecimentos em gestão de chamados (ex.: GLPI, Jira, ServiceNow).
- Noções de Active Directory, criação de usuários e permissões.
- Familiaridade com ambientes cloud é um diferencial.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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