Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Junior Support Analyst providing technical assistance at Casa dos Ventos. Responsible for troubleshooting, system maintenance, and incident management in a hybrid work environment.
Responsibilities
- Atender chamados via sistema de service desk, e-mail ou presencialmente.
- Realizar diagnósticos iniciais de incidentes e problemas técnicos.
- Executar procedimentos de suporte a hardware, software, redes e acessos.
- Instalar, configurar e atualizar equipamentos (notebooks, desktops, periféricos).
- Apoiar a manutenção de sistemas corporativos e acesso a ferramentas internas.
- Registrar e acompanhar chamados até sua resolução, garantindo SLA.
- Escalar chamados mais complexos para níveis superiores quando necessário.
- Documentar soluções e procedimentos técnicos no repositório interno.
- Dar suporte a novos colaboradores no processo de onboarding tecnológico.
Requirements
- Experiência prévia em suporte técnico ou atendimento via service desk.
- Conhecimentos em gestão de chamados (ex.: GLPI, Jira, ServiceNow).
- Noções de Active Directory, criação de usuários e permissões.
- Familiaridade com ambientes cloud é um diferencial.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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