Senior Systems Administrator responsible for endpoint operational support and user experience at Pacific Life. Collaborating with teams to enhance security and reliability in client computing environments.
About the role
- Systems Administrator handling IT support for Carvana's remote field services. Responsible for maintaining systems, documenting solutions, and troubleshooting issues across multiple locations.
Responsibilities
- Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
- Communicate with internal and external users and vendors on project timeline and completions.
- Deal with anything that is powered (wired or wireless)
- When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
- Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
- Document solutions to new problems and share them with the rest of the team.
- Monitoring system performance to ensure everything runs smoothly and securely.
- Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
- Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
- Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
- Participate in hardware refresh project assigned to Carvana locations.
- Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
- Diagnosing and resolving hardware, software, networking, and system issues when they arise.
- Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
- Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
- Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
- Document solutions for new problems in Jira.
- Ability to participate in an on-call rotation and after hours work when needed.
Requirements
- High School Diploma or equivalent
- Valid and current driver’s license.
- Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
- Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
- Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
- Experience working with Meraki Security Appliances.
- Experience with all major types of mobile devices (iOS, Android, Windows).
- An understanding of enterprise network environments.
- Basic knowledge and troubleshooting skills for IP Phones.
- Experience with G-Suite including Gmail, Calendar, and Drive.
- Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
- Experience with troubleshooting AV equipment such as HD TVs or Projectors.
- Project management experience is a plus.
- 4-6 years of IT experience in fast-paced environments
Benefits
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Job title
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Tech skills
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