Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Early Stage Collections Specialist evaluating borrower financials and negotiating payment arrangements for mortgage solutions. Working in a hybrid role with customer service support responsibilities.
Responsibilities
- Responsible for counseling borrowers on methods for bringing their loan current.
- Contact borrowers in the early stages of the delinquency cycle and negotiate payment arrangements.
- Provide support to inbound Customer Service on high inbound volume days.
- Evaluate and help determine the borrower’s ability to pay, and collect appropriate financial information.
- Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, and/or possible refinancing.
- Negotiate reasonable payment arrangements with borrowers, and initiate required documentation.
Requirements
- High school diploma or equivalent work experience.
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience.
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to community causes.
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