Business Process Senior Associate managing transactions and analysis for the Insurance Operations team. Requires data/BPO experience and basic MS office proficiency in a flexible work environment.
About the role
- Manager of digital transformation projects at Carrier, providing leadership for critical technology initiatives. Collaborating with stakeholders to deliver effective process solutions and improve customer experience.
Responsibilities
- Provide program leadership for critical digital transformation efforts for CST Americas
- Work closely with key stakeholders and the IT team to develop transformative technology and process solutions
- Accountable for managing digital transformation portfolio of projects’ scope, timeline and delivery
- Understand customer needs and iterate on concepts and solutions
- Develop the overall digital transformation strategy and specific plans for the lifecycle of digital initiatives
- Implement improved digital initiatives and drive process improvement
- Report on development progress, risks, and issues
Requirements
- Bachelor’s Degree
- 5+ years of experience as a software product manager, product owner, and/or business analyst
- 2+ years of proven, hands-on experience in operations
- Experience developing and/or delivering technical solutions across data, analytics, and technology
- Proven ability to operate effectively in a highly matrixed environment
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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