About the role

Chargeback Analyst responsible for reviewing and validating chargebacks at Teva Pharmaceuticals. Analyzing transactions, resolving errors, and managing wholesaler relationships to ensure timely processing.

Responsibilities

Analyze daily chargeback transactions and ensure timely processing (3–5 days) in Model N Flex
Investigate and resolve chargeback errors to prevent systemic issues and potential revenue leakage
Act as the primary contact for wholesalers, customers, national account managers, and internal teams (pricing, AR, finance, government pricing, IT, EDI, returns, rebates)
Provide account analysis and reporting to support management decisions
Manage wholesaler relationships: lead recurring calls, prepare agendas, track issues, document minutes, and follow up on action items
Deliver analysis of indirect sales reporting to Account Managers, Branded Business Unit, and Government Pricing teams; identify trends and communicate business impact
Partner with Accounts Receivable to reconcile chargeback deductions and resolve disputes
Support internal and external audits (SOX, PWC, functional audits) with data investigation, documentation, and resolution of claims
Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales
Identify and escalate Model N and EDI system issues; coordinate with IT/EDI teams to drive resolution and provide regular updates to management
Track, summarize, and present chargeback/accounting issues and trends to management

Bachelor’s degree; equivalent combination of education and experience will be considered
Minimum 3 years of experience in a corporate or pharmaceutical environment, preferably in Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks, or related analytical functions
Strong proficiency in Microsoft Word and Excel; familiarity with internet research tools
Experience with Model N Flex is highly desirable
Excellent verbal and written communication skills for effective interaction with clients, wholesalers, and internal teams
Ability to work independently as well as collaboratively within a team
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Strong problem-solving skills with the ability to identify issues and propose solutions.

Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
Life and Disability Protection: Company paid Life and Disability insurance.
Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.