About the role

  • Analyze daily chargeback transactions and ensure timely processing (3–5 days) in Model N Flex
  • Investigate and resolve chargeback errors to prevent systemic issues and potential revenue leakage
  • Act as the primary contact for wholesalers, customers, national account managers, and internal teams (pricing, AR, finance, government pricing, IT, EDI, returns, rebates)
  • Provide account analysis and reporting to support management decisions
  • Manage wholesaler relationships: lead recurring calls, prepare agendas, track issues, document minutes, and follow up on action items
  • Deliver analysis of indirect sales reporting to Account Managers, Branded Business Unit, and Government Pricing teams; identify trends and communicate business impact
  • Partner with Accounts Receivable to reconcile chargeback deductions and resolve disputes
  • Support internal and external audits (SOX, PWC, functional audits) with data investigation, documentation, and resolution of claims
  • Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales
  • Identify and escalate Model N and EDI system issues; coordinate with IT/EDI teams to drive resolution and provide regular updates to management
  • Track, summarize, and present chargeback/accounting issues and trends to management

Requirements

  • Bachelor’s degree; equivalent combination of education and experience will be considered
  • Minimum 3 years of experience in a corporate or pharmaceutical environment, preferably in Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks, or related analytical functions
  • Strong proficiency in Microsoft Word and Excel; familiarity with internet research tools
  • Experience with Model N Flex is highly desirable
  • Excellent verbal and written communication skills for effective interaction with clients, wholesalers, and internal teams
  • Ability to work independently as well as collaboratively within a team
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
  • Strong problem-solving skills with the ability to identify issues and propose solutions.

Benefits

  • Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
  • Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
  • Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
  • Life and Disability Protection: Company paid Life and Disability insurance.
  • Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

Job title

Chargeback Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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